Explore the latest insights, tutorials, and updates from our team
Teach smarter, manage faster, focus better.
This week, we’re making Lumi smarter with Learning Labels, adding bulk case actions for faster triage, and letting you filter cases by labels to stay focused on what matters most.
Rem Kim
May 30, 2025 (1w ago)
Smarter Replies for Every Order
Tired of replying to “Where’s my order?” and “Did my payment go through?” emails? Here’s how AI can take care of confirmation and shipping replies — so you don’t have to.
Rem Kim
May 28, 2025 (1w ago)
Collaborate better, classify smarter, stay in control.
This week, we’re rolling out collaborative Cases, team invites (Beta), smarter message classification, and a host of improvements to help your team and Lumi work better together.
Rem Kim
May 23, 2025 (2w ago)
AI Time-Savers for Store Owners
From drafting replies to generating product descriptions, here are 7 practical ways AI can save e-commerce store owners hours each week — no tech skills required.
Rem Kim
May 21, 2025 (2w ago)
Beyond Filters: Smarter Email Support
Gmail filters are great — until they’re not. In this post, we compare traditional inbox rules with AI-powered automation and help you figure out what’s best for your support workflow.
Rem Kim
May 14, 2025 (3w ago)
Signs You Need Inbox Help
If your inbox feels overwhelming, you’re not alone. Here are five clear signs your e-commerce support emails need a better system — and what to do about it.
Rem Kim
May 7, 2025 (1mo ago)
Smarter onboarding, deeper search, stronger agents.
This week, we’re making onboarding a breeze, boosting integrations with Workloop, and adding powerful semantic search to your documents — all to help your AI Agent work smarter, faster, and better.
Rem Kim
May 2, 2025 (1mo ago)
Learn how to automate your customer support emails using AI. Save time, delight customers, and scale your e-commerce operations effortlessly.
Struggling to keep up with customer emails? Learn practical ways to automate your inbox using templates, Gmail filters, Zapier, and AI — and save hours every week.
Rem Kim
April 30, 2025 (1mo ago)
Metrics, Knowledge base, Fixes and improvements
Hello and welcome to our update blog! This is the first one in the series that we will post, bundling up list of exciting updates and features we shipped.
Rem Kim
April 24, 2025 (1mo ago)
Smarter email. Happier customers. Less time in your inbox.
Running an online store is hard — customer support shouldn’t be. Lumail is your AI-powered email assistant that reads, labels, and replies to customer inquiries, helping e-commerce businesses save time and deliver faster, more personal support.
Rem Kim
April 18, 2025 (1mo ago)
