Explore the latest insights, tutorials, and updates from our team
New Pricing Plans, Credit System & Case UI Upgrades
This week, we’re introducing new pricing plans (including a Free tier!), a simple credit system to track usage, and UI improvements that make working with Cases faster and more focused.
Rem Kim
June 13, 2025 (4w ago)
Reconnect, Retain, Repeat
Retaining customers is cheaper (and smarter) than constantly chasing new ones. Learn proven, non-pushy strategies to build loyalty and re-engage customers who’ve gone quiet.
Rem Kim
June 11, 2025 (1mo ago)
Scale Support, Not Your Inbox
Rem Kim
June 4, 2025 (1mo ago)
Teach smarter, manage faster, focus better.
This week, we’re making Lumi smarter with Learning Labels, adding bulk case actions for faster triage, and letting you filter cases by labels to stay focused on what matters most.
Rem Kim
May 30, 2025 (1mo ago)
Smarter Replies for Every Order
Tired of replying to “Where’s my order?” and “Did my payment go through?” emails? Here’s how AI can take care of confirmation and shipping replies — so you don’t have to.
Rem Kim
May 28, 2025 (1mo ago)
Collaborate better, classify smarter, stay in control.
This week, we’re rolling out collaborative Cases, team invites (Beta), smarter message classification, and a host of improvements to help your team and Lumi work better together.
Rem Kim
May 23, 2025 (1mo ago)
AI Time-Savers for Store Owners
From drafting replies to generating product descriptions, here are 7 practical ways AI can save e-commerce store owners hours each week — no tech skills required.
Rem Kim
May 21, 2025 (1mo ago)
Beyond Filters: Smarter Email Support
Gmail filters are great — until they’re not. In this post, we compare traditional inbox rules with AI-powered automation and help you figure out what’s best for your support workflow.
Rem Kim
May 14, 2025 (1mo ago)
Signs You Need Inbox Help
If your inbox feels overwhelming, you’re not alone. Here are five clear signs your e-commerce support emails need a better system — and what to do about it.
Rem Kim
May 7, 2025 (2mo ago)
Smarter onboarding, deeper search, stronger agents.
This week, we’re making onboarding a breeze, boosting integrations with Workloop, and adding powerful semantic search to your documents — all to help your AI Agent work smarter, faster, and better.
Rem Kim
May 2, 2025 (2mo ago)
Learn how to automate your customer support emails using AI. Save time, delight customers, and scale your e-commerce operations effortlessly.
Struggling to keep up with customer emails? Learn practical ways to automate your inbox using templates, Gmail filters, Zapier, and AI — and save hours every week.
Rem Kim
April 30, 2025 (2mo ago)
Metrics, Knowledge base, Fixes and improvements
Hello and welcome to our update blog! This is the first one in the series that we will post, bundling up list of exciting updates and features we shipped.
Rem Kim
April 24, 2025 (2mo ago)
Smarter email. Happier customers. Less time in your inbox.
Running an online store is hard — customer support shouldn’t be. Lumail is your AI-powered email assistant that reads, labels, and replies to customer inquiries, helping e-commerce businesses save time and deliver faster, more personal support.
Rem Kim
April 18, 2025 (2mo ago)
