It’s Friday again, and you know what that means — fresh updates, straight from the Lumail lab! This week, we’re rolling out major improvements to how Lumi works (and how it’s priced): new pricing plans, a transparent credit system, and smart UI tweaks for Cases.
Let’s jump in 👇
💸 All-New Pricing Plans (with a Free Tier!)
We’ve completely overhauled our pricing to make Lumi more accessible — including a new Free Plan so you can try it out before committing.
Here’s the breakdown:
🥁 Free – Perfect for testing the waters
- ~70 emails processed/month
- ~25 AI chat messages/month
- Upload knowledge base documents
- Basic integrations
- Community support
🚀 Starter – Great for small businesses – $29/month
- ~500 emails/month
- ~200 AI chat messages
- Email support
🔥 Professional – Most popular – $79/month
- ~1,500 emails/month
- ~600 AI chat messages
- Priority email support
📈 Growth – For scaling teams – $149/month
- ~3,500 emails/month
- ~1,500 AI chat messages
- Priority support + dedicated success manager
No matter the size of your business, there’s a Lumi plan that fits. Your inbox just got a growth plan.
🪙 Say Hello to the Credit System
To go with our new plans, we’re launching a credit-based system to give you full transparency into how Lumi is working for you.
Here’s how it works:
- User message → 0.1 credit
- AI reply → 0 credits
- AI actions (drafts, labeling, etc.) → 0.3 credits
Each plan comes with a monthly credit allowance, which resets every billing cycle. It’s simple, clear, and helps you track your value.
🖥️ Cases UI: Cleaner and More Focused
We’ve made the Cases interface even more user-friendly. You can now collapse or expand Lumi’s planning and execution summaries.
By default, these details are hidden — so you can get straight to the current status of a case without scrolling. Want to review Lumi’s steps? Just expand the section when needed.
That’s a wrap for this week! Big thanks for all your feedback — you’re helping us shape Lumi into the best AI inbox assistant out there.
Until next time, — Team Lumail 🚀