Let’s be honest: replying to customer emails isn’t the hardest part of running an online store… but it might be the most draining.
It starts small — a few order questions, a shipping delay or two. But as your business grows, so does your inbox. And before long, you're spending 1–2 hours a day typing the same replies, fielding the same “Where’s my order?” emails, and mentally sorting what needs attention now vs. what can wait.
One of our customers came to us stuck in that exact cycle.
They didn’t want to hire someone just to manage email. They just wanted it not to eat their mornings.
Fast forward a few days after setting up Lumail — and they'd saved over 1 day and 12 hours of work in a single week.
Here’s how it happened.
The Problem: Email Was Quietly Taking Over Their Business
This store wasn’t doing anything wrong — in fact, they were doing things right.
Orders were coming in steadily. Revenue was up. Customers were engaged.
But every win also meant more email:
- “Where’s my order?”
- “Can I cancel this?”
- “I got the wrong item.”
- “Do you ship to the UK?”
These weren’t hard emails to answer… just constant.
And even with automated Shopify receipts going out, customers kept replying with follow-ups that required a human response. The store owner found themselves spending:
- 1–2 hours/day in Gmail
- Repeating themselves constantly
- Putting off bigger tasks to handle “quick replies” that added up fast
They tried filters. They tried templates. But it still required them.
What they needed wasn’t another manual tool — they needed help.
That’s when they tried Lumail.
The Setup: From Chaos to Clarity in Under 5 Minutes
The store owner connected their Gmail account to Lumail. No engineering team, no complicated onboarding — just a quick setup and a few basic preferences.
And they didn’t have to start from scratch. Lumail’s onboarding includes helpful presets, like:
- Default prompt configurations so Lumi knows how to sound — polite, helpful, on-brand
- Prebuilt labeling instructions that automatically tag emails like “Refund Request,” “Order Issue,” or “General Question” without the user needing to define every rule
From there, things just… worked.
- Every new email was understood and labeled
- Replies were auto-drafted, using store policies and the selected prompt style
- Inbox triage dropped from an hour a day to just a few minutes of review
They didn’t need to train a bot. They didn’t need to become a prompt engineer. They just followed the onboarding — and Lumi took it from there.
The Result: Over 1 Day of Work Saved — and Counting
Here’s what happened in their first week:
📊 Lumail saved them approximately 1 day and 12 hours of work.
That includes:
- Dozens of emails received
- Every one auto-labeled
- Every one with a reply drafted (based on their real tone and store policies)
Here’s the visual breakdown from their Lumail dashboard:
This isn’t a "guess" or a vague testimonial — it's real usage data.
The result? They gained back more than 8 hours of time in just a few days — without hiring a support person or setting up a single filter rule.
Why It Mattered
Sure, saving time is nice — but this wasn’t just about inbox efficiency.
Here’s what changed once Lumail took over the repetitive email work:
- Customer replies were faster — sometimes within minutes instead of hours
- Stress went down — no more dreading the morning email flood
- More time for growth — the owner finally had time to focus on marketing, product updates, and partnerships
- Support felt consistent — every customer got a friendly, well-worded response, even on the busiest days
And the best part? There was no need to hire, train, or manage anyone. Lumail simply handled the support volume — day after day.
Support That Scales With You
If you’re an e-commerce founder or store owner juggling support on top of everything else, you already know how fast email can spiral.
And if replying to the same five questions every day is keeping you from growing your store, it’s probably time to ask:
What if I didn’t have to do this anymore?
That’s where Lumail fits in. It’s not just another email tool — it’s a quiet assistant that:
- Understands your customer messages
- Tags them smartly
- Drafts replies you’d be proud to send
- And saves you hours every week without extra headcount
💡 Want to see how much time you could save?
Try Lumail. Connect your inbox, pick a tone, and let Lumi handle the rest.