Another week, another Ship it! This week, we focused on making Lumi even smarter and more efficient — with Learning Labels, bulk actions for Cases, and label-based filtering to help you manage support like a pro.
Let’s dive in 👇
🧠 Lumi Learning Labels
You asked, we built it: Learning Labels are here!
While Lumi already learns from your uploaded documents, we know that valuable knowledge often lives right in your inbox. Now, you can create special labels and mark them as “learning” labels. Just tag relevant email threads, and Lumi will extract key insights and turn them into reference documents — automatically.
Simple, powerful, and fully under your control. ✨
🗃️ Bulk Actions for Cases
Last week’s Cases launch brought incredible feedback (thank you!). One of the top requests: bulk management.
We heard you — and now you can update the status of multiple cases in one go. Whether you're closing resolved threads or moving cases into review, it’s faster and easier than ever.
🏷️ Filter Cases by Labels
Triage just got better. You can now filter your Cases by labels that Lumi assigns — letting you focus on what matters most first.
Looking to handle urgent requests or group related issues? Just apply a label filter and work through them efficiently.
That’s it for this week’s ship — we hope these updates make Lumi even more powerful for your team.
As always, keep the feedback coming — we’re building this with you!
— Team Lumail 🚀